You'll probably be struck by the variety of companies and organizations Jan has worked with. That reflects one of her strengths—the ability to communicate effectively with all kinds of people. Just seems right since those are the skills she's examining in her presentations. It's certainly true that we lead best by example! Here are some of the companies and organizations who have benefited from Jan's programs:


Alaska Marine Lines
Alliance Machine Systems International, LLC

Aqua Quip Pool & Spa, Inc.

Bonney-Watson Memorial

Brooks Sports Inc.
Cashmere Molding Incorporated

CBRE, Inc.
Clark Nuber P.S.
Emerald Aire Inc.

IlluminAge Communication Partners

Keithly Electric Company

McKinstry Co.

Navia Benefit Solutions
North Coast Electric Company


Olympic Hot Tub Company

Peterson Sullivan LLP

Seaport Steel
SPARLING, Electrical Engineering & Technology Consulting

U.S. Census Bureau, Seattle Region


"Thank you for your sincere interest in learning more about our firm and the class participants before, during, and after the event! I was impressed by the level of engagement at our recent training, and look forward to a continued, rewarding working relationship!"

Sarah Baltzell, SPHR

HR Director, Peterson Sullivan LLP

Certified Public Accountants


"Our employees were struck by how well Jan related the content of her Customer Service training to their everyday jobs. She worked hard to understand the business and their specific needs and challenges.  I was personally impressed that she kept the entire group engaged considering we had such a large cross-section of experience and knowledge in the room"

Chris Nelson

Delivery Director

CBRE Integrated Occupancy Services


“You have the ability to communicate effectively with a wide variety of personalities and have been enthusiastically welcomed by Service Center Managers and Associates alike. And, you are a pleasure to work with!”
Christina Ide, CCP, SPHR
Director of Human Resources
North Coast Electric Company

"You continue to impress us with your personal attention in understanding our business and focusing your presentations on our particular needs."
James R. Duncan, P.E. FACEC
Chairman & Chief Engineer

"Your knack at prompting participation from even the most difficult employees was amazing. Comments from the staff after the sessions were incredibly positive. And best of all, we got the results we hoped for."
Laurie J. Hopkins
Manager, Human Resources
Alliance Machine Systems International, LLC

"Thank you for the significant role you played in making our annual meeting such a success. You created situations where people were able to voice concerns, share solutions and generally get to know more about one another. In short, you met our objectives for the day and then some!"
William H. Moultrie
Airgroup Corporation


Children's Hospital

   & Regional Medical Center

Community Health Center

  of Snohomish County

GE Healthcare
Harrison Medical Center


LifeCenter Northwest

LifeNet Health Northwest

Physicians Insurance

Puget Sound Blood Center

Swedish Medical Center

UW Medicine | Northwest Hospital &

  Medical Center

Virginia Mason Medical Center


"The participants had wonderful things to say about the Leader as Influencer class – “life changing” according to some. Thank you for your consistent attention to the details of the program. The fine tuning makes the day sing along.”

Judy Hansen, Director

Learning and Organizational Development

Swedish Medical Center

"What a great program yesterday! Afterwards, I heard so many positive comments about your presentation and I want to thank you for being the highlight of our awards program. One particular mention was that you held the attention of the English-as-a-second-language employees who are always a challenge when it comes to programming. I observed that they were right in there with you and that is quite an achievement."
Karin Grice
Director of Human Resources
Emerald Heights


Applied Technical Services

Communications Technology Center

GE Healthcare

High Tech High Touch Solutions, Inc.

IlluminAge Communication Partners



"The Communication, Customer Service and Stress Management Skills series is a resounding success! We have a whole new positive perception now, thanks to you!"
Debbie Smith
Director of Education
IDX Systems Corporation


Inn at the Market
Rancho La Puerta
Western Exhibitors, LLC

  The Seattle Gift Show & San Francisco International Gift Fair

"Your programs are always VERY popular. Thank you, too, for being so easy to

work with."
Victoria Larrea
Special Programs Coordinator
Rancho La Puerta, Tecate, Mexico

"Thank you for putting together successful workshops for the San Francisco International Gift Fair and the Seattle Gift Show. We rely on experts to share the latest business trends. I look forward to having you speak at future events!"
Stacey L. Heiss
Director of Marketing
Western Exhibitors, LLC


Alaska Park & Recreation Association

American Association of Medical Society Executives

International Association of Administrative Professionals | WA-AK Division

Colorado Parks & Recreation Association

Florida Recreation & Park Association

Independent Schools Association of the Southwest

International Pool | Spa | Patio Expo

Lake Washington Human Resource Association
Law Enforcement Information and Records Association

National Association of County Engineers

National Recreation & Park Association

Northwest Association of Independent Schools

Seattle Chamber of Commerce

Seattle Executives Association

SMACNA - Western Washington, Inc.

Washington Association of Landscape Professionals

Washington Finance Officers Association

Washington Recreation & Park Association
Washington Society of Association Executives

Washington Society of CPAs

Washington State Association of Counties

Washington State Bowling Proprietors' Association

Washington State Healthcare Human Resources Association

Washington State PTA

West Sound Human Resource Management Association

Western States Healthcare Materials Management Association

Women's University Club


"Your evaluations were off the charts!  There were repeated comments to have you back at every conference. Please mark your calendar so you can come back next year.”

Eleanor Warmack, CAE, CPRP

Executive Director

Florida Recreation and Park Association, Inc.


“Jan, I so appreciate speakers like you who understand adult learning styles and engage in conversation with their audience, rather than simply talk at us!  Your program on “Leader As Influencer”at the WSAE 2015 Convention was a masterful blend of thoughtful, high-level information with experiential learning.  I really appreciated how well you understood your audience and how effectively you guided us on our own individual exploration of ourselves as leaders, offering opportunities for introspection as well as interaction with others in the audience.  You gave me plenty to think about and new ways of viewing myself as a leader.  As always, thank you for another great program!”

Donna Cameron, CAE

President Emeritus

Melby, Cameron & Anderson


University of Washington-Training and Development
Washington State University
University of Alaska, SE
Edmonds Community College Women's Program
Pacific Lutheran University
Shoreline Community College
Walla Walla Community College
Puget Sound Educational Service District
Bellevue School District
Lake Washington School District
Northshore School District


"You utilize good principles of teaching the adult learner: active participation, varying the pace of the presentation, humor and quality content. Your examples spoke directly to the needs that I had expressed to you prior to the workshops."
Lynda Humphrey, Director
Strategic Planning, Grants & Staff Development
Northshore School District


More kudos from clients

"Your presentation, which included customized content especially applicable to our situation reinforced by customized handouts, was precisely what we needed to inspire our group to practice effective customer relations. Thank you, too, for being so pleasant and easy to work with. It was obvious to me that you wanted to do the best possible job for Cap Sante Marine and our employees."
Graeme W. Wilson
President & CEO
Cap Sante Marine, Ltd

"Jan listened to what we wanted to accomplish, was responsive to our requests and timetable and contributed insight and direction above and beyond what we could have created on our own. The entire process was a pleasure from the first contact through the successful presentation. We saw an immediate improvement in the standard of dress in the office, and both the owners and employees enjoyed the presentation."
David C. Lee
Peterson Sullivan PLLC

"Your training has raised the bar on this team's view of Customer Relations and I discovered my need to improve my own communication skills. It is important to provide a quality product in whatever you do and with proper communication skills a customer has the potential to be more than satisfied, they are dazzled."
Doug Happe, P.E.
Head Coach, Emerald Aire, Inc.

"With the competition of Hurricane Gordon outside, you provided waves of valuable tools and concepts directed at using our time more effectively."
Harold B. Dana
IT Customer Service Manager
Masonite Int'l Corporation

"Last year Sparling was named one of the best places to work by CEO Magazine based on a confidential survey of Sparling staff. This is a real compliment to you who have taught us how to communicate effectively with each other and with our clients."
James R. Duncan, P.E. FACEC
Chairman & Chief Engineer

"Thank you for the wonderful networking class you conducted here at Surefish. Everyone attending found it to be both extremely informative and very enjoyable. The customized content, handouts and interactive discussion and practices were precisely what we needed in building skills and awareness in a variety of networking settings."
Lisa Goché
Surefish, Seafood Quality Specialists

"From our very first conversation, I knew that we had struck gold! Comments from the staff after the sessions were incredibly positive. And best of all, we got the results we'd hope for."
Laurie J. Hopkins
Human Resources Manager
Alliance Machine Systems International, LLC

"Thank you for the outstanding work you have done here at IDX. The Presentation Skills classes are now an integral part of our Boot Camps. You always get high marks form the participants and have created the "buzz" that this is a great class to take. Your training style is thorough, upbeat and extremely effective."
Debbie Smith
Director of Education
IDX Information Systems

"Thank you for giving such a fun and lively presentation on perceptive people skills at the April SMPS luncheon. Our members responded well to your warmth and humor. As you can see, your program was ranked 'excellent'."
Debbie Sumimoto
The Society for Marketing Professional Services

"You were rated the #1 speaker for the conference!"
Gail M. Gautestad
University of Washington Training and Development

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© Jan M. McLaughlin 2007-2018     206.818.6689